Lost or stolen UBCcards must be reported immediately. Stolen UBCcards can be used against you in the form of identity theft. As such, it is important to notify us immediately in the event your card is stolen. UBC departments (including the Bookstore, Library, Food Services, Housing, Athletics and others) assume no responsibility for fraudulent use of your UBCcard before the Lost or Stolen Card Notification Form is submitted and processed by the UBC Carding Office.
Report your lost or stolen UBCcards online.
UBCcards are re-issued at no cost up to two months prior to the expiration date printed on the back of the card, and any time after the card expires. Renewal eligibility is for students who are enrolled in at least one class in the following term. Renewals for both employees and students can be done in-person at the UBC Access Desk, located within the UBC Bookstore or online. Cardholders are required to update their digital photos at this time.
You must have a valid UBCcard to obtain your U-Pass. Please note that once a a renewal is submitted online, your expired UBCcard will no longer allow access to obtain your U-Pass.
It takes one hour for your renewed UBCcard to be updated into the system. Please continue to use your expired card until your renewed card allows entry into the department/building which you have access to.